Deliver unparalleled experiences by unlocking insights into your customers and their interactions

Celerity’s Salesforce practice centralizes your customer touchpoints to create sustained value—and drive ROI

Today's customers expect exceptional, personalized experiences with every interaction. To meet their expectations and grow revenue, organizations must embrace the concept of an agile, connected, and responsive enterprise—one that sees change as an opportunity to deliver unparalleled experiences for their customers.

Built upon Celerity’s strategic approach to customer-centricity, operational excellence, and enterprise agility, our Salesforce practice—in partnership with Randstad Technologies—helps your business gain a single, shared view of every customer and their interactions. You'll harness our combined domain experience and expertise in Salesforce to improve value across your connected cloud investments and put your customers’ needs at the center of your business.

Whether you need support implementing Salesforce, integrating it with your existing systems, or upgrading an existing instance, we can help.

Strategic and Advisory Services

Setting the vision, strategy, and roadmap you need to deliver exceptional customer-first experiences.

Enterprise/CRM operational roadmap
CX vision and strategy
Customer 360° strategy
People and change management
Personalization and optimization strategy
Sales and channel transformation
Front-office transformation
After-sales and service design
Customer insight and strategy
Commerce strategy for B2B, B2C, and B2B2C
Marketing automation roadmap

Managed services

Gain the tools and mindset that will transform your business into an agile, responsive enterprise.

Agile scaling and transformations
Agile team coaching
DevOps and DevSecOps
Cloud services support
Virtual contact center
Campaign management services
Customer and Salesforce Center of Excellence
Customer engagement command center (listen, engage, and report)
Analytics services, including insight generation and reporting

Implementation services

No matter where you are in your Salesforce journey today, we’ll help you get the most out of the platform.

Sales, service, marketing, commerce, analytics, and platform implementation
Integration services
Data management and data migration services
Reporting and dashboards

Expert and design services

Optimize how Salesforce delivers insights on your customers.

Customer journey mapping
User experience design
Data visualization (reports and dashboards)
Post-implementation reviews
Technology modernization
Architecture and code assessments

The Celerity advantage

With the combined expertise of Celerity's Salesforce practice and Randstad Technologies' wide pool of Salesforce experts, partnering with us offers unprecedented benefits not found with other CRM consultants.

Industry insight

Our industry-focused approach helps us provide thought leadership and an informed perspective on the issues and complex market challenges you face.

Salesforce technical expertise

With a global footprint and the support of Randstad Technologies, Celerity has access to thousands of Salesforce professionals with deep expertise on the platform.

Functional experience

We deliver measurable success with best-in-class expertise around business and organizational processes related to Salesforce and CRM use.

Differentiated offerings

Combining our offerings of customer-centricity, operational excellence, and enterprise agility, we help organizations become truly responsive to today's changing business landscape.