Engagement at-a-glance
A leading national bank launched a new product that allows merchants to partner with them on flexible payment options. With the lack of third-party process documentation impairing visibility, an aggressive timeline, and staff turnover—they needed a reliable, robust approach for control development, testing, documentation, and oversight; and needed a partner they could rely on throughout the journey.
Celerity partnered with the client to institute a holistic risk management program to support the bank’s flex-pay product launch by applying industry best practices and Lean Six Sigma analytical tools to develop a robust operational risk management program that would meet the control and monitoring requirements.
Our team of innovation experts focused on:
Guided launch of new product with a robust risk profile that strengthens their financial position
Ensured compliance to reduce the possibility of future actions from auditors and negative customer perceptions
Streamlined processes enabling the development of relevant, sustainable, and easily monitored controls
Enabled continuous improvement and established baseline and foundation for future improvement of the product and processes
The challenge
The solution
The outcome
Get in touch
In today's world of relentless change and disruption, you don't need to go it alone. Ready to see how Celerity can help you deliver better customer experiences and create a problem-solving culture that turns change into opportunity? Reach out to us today.