Change management framework: The importance of measuring change By Rebecca Sweda and Amee Patel Operational excellencePeople + change management
Bouncing forward: Change management and customer experience By Anne Parmer Bouncing forwardCustomer experienceLinkedIn LIVEOperational excellencePeople + change management
Building a repeatable innovation process: A guide on how to innovate at scale Customer experienceEnterprise agilityInnovation processOperational excellenceResponsive Enterprise
RPA in 2020: Why cloud-based RPA is a game-changer By John Jewsbury Operational excellenceRobotic Process Automation (RPA)
Leading people through forced change By Rebecca Sweda Operational excellencePeople + change management
How do you feel about telehealth now? By Marty Brennan Health + Life SciencesOperational excellenceTelehealth
House calls go digital, just in time By Marty Brennan Health + Life SciencesOperational excellenceTelehealth
When to use RPA: The 8-step checklist to ensure you choose the right processes to automate By Jason Foster, Cody Schulz, and Brian Thomas Operational excellenceRobotic Process Automation (RPA)
Deliver growth, enable results: Tools for change toolkit By Celerity Operational excellencePeople + change management
