Serving the unbanked population, Pt. 1: Understanding America’s unbanked and underbanked By Poorani Jeyasekar and Mateen Qureshi Financial ServicesUnbanked and Underbanked
Improving the mortgage underwriting process: Breaking down silos and shortening the underwriting process timeline
Realizing the benefits of automation: Implementing robotic process automation for reduced cycle times, improved efficiency and cost savings
Process mapping: Using process design and process reengineering to integrate a new platform and business acquisition
Process analysis: Using process design and process reengineering to integrate a new platform and business acquisition
Vision and strategy: Creating organizational alignment around a clear strategy to improve member experience
Agile coaching – Instilling an Agile mindset: Instilling an Agile mindset to increase effectiveness and team velocity
Whitepaper: Building the Responsive Enterprise By Katie Markwell Customer experienceEnterprise agilityOperational excellenceResponsive EnterpriseWhite paper
Organizational change management playbook: Improving change management planning, capability building and program maturity